Shipping policy
Shipping Policy
Shipping Policy - Consumer Rights
This Shipping Policy complies with the Consumer Protection (E-Commerce) Rules, 2020. We are committed to transparent shipping practices and timely delivery of your orders.
Thank you for shopping from somanisilk.com. We’re excited to deliver your order. Please read our shipping policy carefully to ensure a smooth experience.
Free Shipping on First Order:
We offer free standard shipping on your first order! Use code FREESHIP at checkout to enjoy this special offer.
Once your order is processed, you will receive a confirmation email with tracking information.
Processing Time:
All orders will be processed within 5-8 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates:
After your first order, standard shipping rates will apply based on the total weight of your order and destination. Rates will be calculated at checkout.
Delivery Time:
Delivery times may vary based on your location and the shipping method selected. Generally, you can expect delivery within 5-10 business days for standard shipping.
International Shipping:
We are NOT currently ship products outside India. Additional customs fees or import taxes may apply based on your country's regulations.
Order Tracking:
Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your shipment’s progress.
If you have any questions or concerns regarding shipping, please contact our customer service team at info@somanisilk.com.
Your Rights Under the Consumer Protection Act, 2019, if your order is significantly delayed beyond the estimated delivery time or if there are issues with delivery, you have the right to:
- Request information about your order status
- Cancel your order and receive a refund if delivery is unreasonably delayed
- Seek compensation for any loss suffered due to deficiency in service
For any shipping-related complaints or concerns, please contact us at info@somanisilk.com or call +91-9479648024.
Thank you for choosing Somani Silk Creations.